PUBLIC OFFER AGREEMENT
for passenger transportation and transfer services
This Public Offer Agreement (the “Agreement”) is an official public offer made by LIMITED LIABILITY COMPANY “AVE Transfer”, EDRPOU code 45723345, registered address: Building 3, Mariupolskyi Lane, Bucha, Buchanskyi District, Kyiv Oblast, 08292, Ukraine (the “Service Provider”), to enter into an agreement for passenger transportation and/or transfer services on the terms set out below.
Payment for services through the website, including by bank card through an online acquiring system, constitutes the Customer's full and unconditional acceptance of this Agreement.
1. General Provisions
1.1. The Service Provider provides individuals and legal entities with services for arranging and performing passenger transportation, transfers, providing vehicles with a driver, booking transportation services, and other related services.
1.2. A Customer may be an individual or a legal entity that orders and/or pays for the relevant services.
1.3. The specific terms of an order, including the route, date, time, type of vehicle, number of passengers, and service price, are agreed by the parties when the order is placed on the website, by email, by telephone, or through messaging apps.
1.4. The Service Provider's principal economic activity is 49.39 — Other passenger land transport, not elsewhere classified.
2. Placing an Order
2.1. To receive a service, the Customer shall provide the Service Provider with the information necessary to fulfil the order, including:
- the transportation route;
- the date and time when the vehicle is required;
- the pick-up location and destination;
- the number of passengers;
- the contact details of the Customer and/or passenger;
- if necessary, information about luggage and any special travel requirements.
2.2. An order is deemed confirmed once the Service Provider has agreed to its main terms and the Customer has paid for the service or made a prepayment, if required by the terms of that order.
2.3. Before payment, the Customer shall be provided with information about the main features and price of the service.
3. Price and Payment
3.1. The Service Provider determines the price of services based on the route, distance, trip duration, type of vehicle, number of passengers, and other terms of the order.
3.2. The final price is communicated to the Customer before payment.
3.3. Payment may be made:
- by bank card through an online acquiring service;
- by bank transfer to the Service Provider's current account;
- by another method agreed by the parties.
3.4. Depending on the terms of a particular order, the Service Provider may require full payment or a prepayment.
3.5. Bank card payments are processed through a secure payment system operated by a bank or payment provider. The Service Provider does not receive or store the Customer's full bank card details.
3.6. Payment confirms the Customer's agreement to the terms of this Agreement.
4. Service Conditions
4.1. The Service Provider shall provide a vehicle and arrange the service in accordance with the agreed terms of the order.
4.2. The Customer shall provide accurate information in a timely manner as required to perform the transportation service.
4.3. If, after an order has been confirmed, the Customer changes the route, time, trip duration, number of stops, number of passengers, or any other material term, the price of the services may be revised.
4.4. The Customer and passengers shall comply with safety requirements, public order, and the rules for using the vehicle.
5. Cancellation and Refunds
5.1. The Customer may cancel an ordered service by notifying the Service Provider by telephone, email, or another agreed communication channel.
5.2. If the Customer cancels the service more than 24 hours before the agreed vehicle pick-up time, the Service Provider shall refund the amount paid, less 10% of the order price, which is retained as compensation for organisational and administrative costs incurred.
5.3. If the Customer cancels the service less than 24 hours before the agreed vehicle pick-up time, the prepayment is non-refundable because the vehicle and driver have been reserved and the Service Provider has incurred related expenses.
5.4. If the Service Provider is unable to provide the service through its own fault and the parties do not agree to reschedule the trip or provide an alternative vehicle, the Customer shall receive a refund of 100% of the amount actually paid for the service that was not provided.
5.5. If part of the services has already been provided, only the price of the part not provided shall be refunded, taking into account the Service Provider's expenses actually incurred.
5.6. To request a refund, the Customer shall contact the Service Provider using the contact details stated in this Agreement or on the website and provide:
- the Customer's full name or legal name;
- the order date and route;
- the amount paid;
- the payment date;
- the reason for cancelling the service.
5.7. For payments made by bank card, refunds are generally made to the same card used for payment, in accordance with the rules of the issuing bank and the relevant payment system.
5.8. The Service Provider shall process a refund after reviewing and approving the Customer's request. The time it takes for the funds to be credited depends on the card-issuing bank and the payment system.
6. Rights and Obligations of the Parties
6.1. The Service Provider is entitled to obtain from the Customer all information necessary to properly fulfil the order.
6.2. The Service Provider may refuse to provide a service if a passenger's conduct poses a threat to the safety of the driver, other passengers, the vehicle, or other road users.
6.3. The Customer is entitled to receive the service in the agreed scope and on the agreed terms.
6.4. The Customer shall promptly notify the Service Provider of any changes to the route, time, number of passengers, or other terms of the order.
7. Liability of the Parties
7.1. The parties shall be liable for failure to perform or improper performance of their obligations under this Agreement and the applicable laws of Ukraine.
7.2. The Service Provider shall not be liable for delays caused by circumstances beyond its reasonable control, including traffic congestion, road closures, road traffic accidents, weather conditions, actions of public authorities, traffic restrictions, border or customs control, air-raid alerts, hostilities, or other force majeure circumstances.
7.3. The Service Provider shall take all reasonable measures to properly fulfil a confirmed order.
8. Personal Data
8.1. By providing personal data when placing an order, the Customer consents to the Service Provider processing that data for the purposes of placing, arranging, and fulfilling the order, processing payments, communicating with the Customer, and complying with legal requirements.
8.2. The Service Provider shall use personal data in accordance with the laws of Ukraine.
9. Force Majeure
9.1. The parties shall be released from liability for full or partial failure to perform their obligations if such failure results from force majeure circumstances that the parties could neither foresee nor prevent.
9.2. Such circumstances may include hostilities, the introduction of martial law or a state of emergency, natural disasters, disruption of transportation links, decisions of public authorities, closure of or restrictions at border crossing points, and other extraordinary circumstances.
10. Dispute Resolution
10.1. The parties shall seek to resolve any disputes through negotiations.
10.2. If the parties are unable to reach an agreement, the dispute shall be resolved in accordance with the applicable laws of Ukraine.
11. Term and Amendments
11.1. This Agreement takes effect when it is published on the Service Provider's website and remains in force indefinitely.
11.2. The Service Provider may amend this Agreement by publishing a new version on the website.
11.3. The version of the Agreement in force on the date the Customer makes payment shall apply to the relevant order.
12. Service Provider Details
LIMITED LIABILITY COMPANY “AVE Transfer”
Short name: LLC “AVE Transfer”
EDRPOU code: 45723345
Registered address: Building 3, Mariupolskyi Lane, Bucha, Buchanskyi District, Kyiv Oblast, 08292, Ukraine
Director: Hanulich Vasyl Petrovych
Telephone: +38 (073) 333-47-47
Email: info@awe-transfer.com.ua
Principal activity code: 49.39 — Other passenger land transport, not elsewhere classified.
Last updated: 7 October 2026
